Refund and Returns Policy

Effective Date: August 16, 2026

At BoierAlo, we want our customers to receive their ordered books in good condition and as described on our website. If you receive a damaged, incorrect, or incomplete order, please contact us so that we can review the issue and provide an appropriate solution.

1. When Can You Request a Return or Exchange?

A customer may request a return or exchange if:

• The wrong book was delivered.
• A book was damaged before or during delivery.
• An item included in the confirmed order is missing.
• The received product is significantly different from the product ordered.

Return or exchange requests are subject to verification.

2. Time Limit for Reporting an Issue

Customers should contact us within 48 hours of receiving the order if there is any problem with the delivered product.

To help us review the issue quickly, customers may be asked to provide:

• Order number
• Customer name and phone number
• Photos or videos showing the problem
• Details of the issue

3. Condition of Returned Products

For an approved return, the product should generally be:

• In the condition in which it was received
• Unused and undamaged by the customer
• Accompanied by the relevant order information

A return may not be accepted if the product has been damaged, altered, or used by the customer after delivery.

4. Wrong or Damaged Books

If you receive a wrong or damaged book and the issue is verified, BoierAlo may provide one of the following solutions, depending on the circumstances:

• Replacement with the correct book
• Replacement with an equivalent available product
• Refund, where applicable

We will discuss the appropriate solution with the customer after reviewing the issue.

5. Missing Items or Gifts

If an item included in a confirmed order is missing, please contact us within 48 hours of delivery.

For promotional gifts, availability may vary depending on the specific offer and stock. If a promotional gift is unavailable, the applicable offer terms will determine whether an alternative gift or other solution is available.

6. Refund Policy

If a refund is approved, the refund amount and method will depend on the nature of the issue and the payment method used for the order.

Where applicable, refunds may be processed after the returned product has been received and inspected.

The time required for a refund to reach the customer may vary depending on the payment provider or financial institution.

7. Order Cancellation

Customers who wish to cancel an order should contact BoierAlo as soon as possible.

An order may not be cancellable once it has already been processed or handed over to the delivery service.

If an order has already been shipped, the applicable return or delivery terms may apply.

8. Delivery Refusal

Customers are requested not to intentionally refuse or reject a confirmed order without contacting us first.

Repeated fraudulent or abusive order activity may result in restrictions on future orders.

9. Non-Returnable Situations

A return or refund may not be available for:

• Change of mind after receiving the product
• Damage caused by the customer
• Missing or damaged products where the issue was not reported within the applicable reporting period
• Products altered or used after delivery
• Incorrect information provided by the customer that caused a delivery problem

Exceptions may apply where required by applicable law.

10. How to Request a Return or Refund

To request a return, exchange, or refund, please contact us with your order details.

BoierAlo

Phone: 01901-467302
WhatsApp: 01901-467302
Email: boieralobd@gmail.com

Please include your order number, name, phone number, and a clear description of the issue.

11. Policy Changes

BoierAlo may update this Refund & Return Policy from time to time to reflect changes in our business practices or applicable requirements.

The updated policy will be published on this page with the revised effective date.

Last Updated: August 16, 2026